Operations

Your CRM is Full of Shit

~6 minute read

Yes, your CRM has duplicate records. Yes, you’ve got fields no one uses anymore. Yes, there are incomplete entries… But that’s not the real problem.

Your Data Quality Is Telling a Story, You’re Just Not Listening.

~4 minute read

Your data quality isn’t simply about bad entries or missing fields. It’s about the gap between what your metrics imply should happen and what actually happens.

The Customer Journey You Think You Have vs The One You Actually Have

~7 minute read

Your customer journey is only as good as your weakest handoff, your most inconsistent performer, and the things that happen if someone remembers

The Automation Work You Should Have Started Yesterday

~4 minute read

Most automation work isn’t complex. It’s just been postponed.

AI vs Automation vs Process Improvement

~9 minute read

You can’t automate chaos. And you can’t apply AI to a process that doesn’t exist. Before you invest in tools, understand the difference between process improvement, automation and AI —

Why You Keep Buying New Tools Instead of Fixing Your Problems

~7 minutes reading time

Your business will end up a few grand a month poorer, waiting for the contracts to end, searching for the next thing that promises to finally fix everything.